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Is There Proper Etiquette When It Comes To Ordering Parts?

images-29.jpgMost people don’t realize that there is certain etiquette involved when ordering parts at the parts counter.  Following this etiquette will allow you to get the parts that you want without unnecessary hassle and keep you from driving the staff crazy.

When you go to a parts counter at a dealership you need to have your VIN handy, which is basically the magic key to all of the car codes.  At places such as Advance Auto or NAPA, you just need to know the make, model, year, and engine of your car.

Make sure to know what the part’s name is that you need.  If this is something you don’t know, be able to describe what it looks like or what it is going to attach to.  Don’t make up a name for the part you want; this is where 90% of wrong parts come from.  If worse comes to worse, take the staff out to your car and point to the part you’re looking for.

When ordering an expensive part you want to ask about return policies and auto warranty terms.  And get the answer in writing.  This can be as simple as having him write the information on the receipt.  This will save a lot of hassle if something breaks down the line.

Finally, don’t go to the parts counter to diagnose your vehicle.  Counter-staff gets very annoyed when you try to return a part because it wasn’t even the problem in the first place.

Following these simple etiquette tips will allow you to get the parts that you need with little hassle.  And make sure you have an auto warranty, because you never know when your vehicle will need to be repaired.

Posted on Friday, May 29th, 2009 at 5:39 pm In Auto Warranty  


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