Sometimes “David” can win against a big automotive Goliath. And in this case , the little guy ought to have won. It involves a back lit console problem with a Honda. In the course of trying to get the console replaced, which had just gone past it’s new car warranty coverage, the consumer discovered that Honda had been aware of the problem but hadn’t issued a recall. Using the simple logic that a manufacturer ought to own up to known defects, our consumer made a couple of exasperating attempts to get his console before almost giving up. Then he gave it one last try, and lo and behold, Goliath extended his warranty.

“Last Sumer the backlight on the center console of my car went out…the unit was operational, you just couldn’t see anything unless you pointed a light to it. Now the car was just out of warranty, but this didn’t ( for many technical reasons) seem right…I’ve had minor issue before but to have only the backlight go out is a pushing it. .. So I started goggling the problem… turns out there was a mass occurrence of it in the US, but I couldn’t find any thing here in the true north. So I called my Dealer…eh my other dealer. He explained that they weren’t notified of a recall on the center console and the replacement would be 700+ and the labor & taxes…so 1300 total. Remember this is for a backlight… Now I decided to call Honda Canada to explain my case. What I heard next blew me away; the woman I spoke to said “Yes Sir we’re aware of the fault in the center consoles, however there is no plan to issue a recall”. She added that since My family and I have had a history with Honda she was willing to allow me to buy the unit at a reduced price of 200$…So I took a page from David’s book and resorted to using a sling shot. Mine was a simple argument that goes in a straight line….”My device is defective and Honda is aware of the fault and they should fix it….”… I also fired a shot at the Dealers in general…how they seem interested in only taking the shortest approach to fixing an issue and then if the issue crops up again out of warranty the customer is up a creek…Today after a hiatus on the issue I had decided to Call Honda Canada one last time, one last ditch effort to get them to reconsider…then I got a call From FB, “you’re not going to believe “ she said. “You got a letter from Honda Canada; your warranty on the center console has been extended”. Suddenly I heard a thunderous crash…that was the sound of Goliath crashing down.”
(Source)