As with so much else in today’s world, the Internet and advanced web applications have streamlined and eased the ways we do business and the costs therein.

The auto warranty business has also benefited by advances in software that has been created to enhance efficiency and accuracy, as demonstrated by Service Bench. What it means for the consumer is less delay, confusion and cost. ServiceBench allows “manufacturers … to reduce the cost of warranty without damaging service performance.”

“The solution both manages all warranty calls and issues for manufacturers and also allows partners such as retailers or extended warranty providers and their network of parts suppliers, distributors and service providers, to access data such as parts ordering information and to file claims for work done. Because it is all automated it speeds up the processes such as submitting a claim, its validation and then its settlement, and reduces waste. Special analytics software is also part of the application and allows managers to examine all aspects of a product’s lifecycle and the performance of its supply chain.

ServiceBench is one of the new breed of companies that offers its software as a service (SaaS) and the company’s president and chief executive officer Michael Dering said this makes the application well suited to its purpose. ‘As it is web based it offers easy but controlled access to the same data up through the supply chain and even to the user,’ he said. ‘Also we update the application every four weeks.’”
(Source)